At Apex Strings we want you to be happy with the products that you purchase.

Generally, we are only able to accept items for refund or exchange that have not been opened. Please contact us if you are experiencing a problem and we will find a way to help.


How to Request a Return or Exchange

If you need to return or exchange an item, please contact our customer service team by email at or by phone or text to 1-269-348-0023. We will respond to you with instructions on how to send us your items for return or exchange.


Refund payments will be issued back to the customer in the same format that was used for the original purchase.
Special orders may not be returned.